Common Troubleshooting Steps

1. Leaking at Connections

  • Cause: Leaks usually occur when connections are not tightened properly or if plumber’s tape has not been applied correctly.
  • Solution:
    • Check all connections and ensure they are securely hand-tightened. Avoid over-tightening to prevent damage.
    • Remove the connection, clean the threads, and reapply a fresh layer of plumber’s tape. Wrap the tape around the threads 2–3 times to create a tight seal.
    • Reattach the components and check for leaks again.

2. Low Water Pressure

  • Cause: Reduced water pressure may result from blockages in the showerhead or hose, improper installation, or low water supply in your home.
  • Solution:
    • Inspect the showerhead and hose for blockages caused by debris or mineral buildup. If found, clean them with warm water and vinegar or a soft brush.
    • Ensure all connections are tight and that the hose is not kinked or twisted, as this can restrict water flow.
    • If your home has low water pressure, consider contacting a plumber to assess the water supply system.

3. Water Leaking from Stop Button (if applicable)

  • Cause: A leaking stop button may occur due to improper sealing or damage to the internal mechanism.
  • Solution:
    • Check if the button is securely installed and properly aligned.
    • Tighten the stop button mechanism carefully if it feels loose.
    • If the issue persists, contact customer support for a replacement or additional guidance.

4. Water Pressure Lower Than Expected

  • Cause: If the showerhead is advertised to increase pressure but doesn’t deliver, it could be due to incorrect installation or pre-installed filters.
  • Solution:
    • Make sure all filters are installed correctly and securely. Check for any blockages in the filter housing.
    • Verify that the showerhead is not clogged with sediment or debris.
    • Adjust the showerhead to the correct mode (Spray, Rain, or Mix) for optimal performance.

5. Missing Components or Damaged Parts

  • Cause: Missing or damaged components can result from shipping issues or packaging errors.
  • Solution:
    • Check your package contents to ensure all parts are included.
    • If parts are missing or damaged, take photos of the issue and contact customer support immediately for replacements.

6. Loud Noise During Use

  • Cause: Loud noise can result from high water pressure or improper alignment of the internal components.
  • Solution:
    • Reduce the water pressure slightly to see if the noise diminishes.
    • Inspect the showerhead for misaligned parts and realign them if necessary.
    • If the noise continues, contact customer support for a replacement or further assistance.

Tips for Preventing Common Issues

  • Use plumber’s tape generously on all threaded connections to ensure a leak-proof installation.
  • Regularly clean the showerhead to prevent blockages caused by hard water deposits or debris.
  • Handle all components carefully during installation to avoid damaging sensitive parts like the stop button or connectors.

If you encounter a problem that is not listed here, our customer support team is here to help! Contact us at support@muravai.com for additional troubleshooting or replacement options. Enjoy your showering experience with confidence.