DOUBLE-CHECK THE SHIPPING ADDRESS

Before you start panicking, double-check the shipping address. It's possible that the package was delivered to the wrong address due to a typo or an error in the system. Ensure that the shipping address is correct, including the apartment or suite number.

 

CHECK WITH NEIGHBORS OR CO-WORKERS

If you share a delivery location with neighbors or co-workers, check with them to see if they accepted the package on your behalf. It's possible that the package was delivered to them by mistake.

 

CHECK UNEXPECTED DELIVERY LOCATIONS

Check all areas where the package may have been left that you didn't expect, such as bushes or another doorstep, and any safe locations that may have been used, such as a mailbox or package locker. Sometimes, the carrier may have left the package in an unexpected location for security purposes.

 

CONTACT THE CARRIER

If you've exhausted all options and still can't locate your package, contact the carrier directly. Provide them with the tracking number and any additional information that may help locate the package. Typically, carriers will attempt delivery again within a few business days after marking a package as delivered, so give it a bit of time.

 

SUBMIT A MISSING MAIL SEARCH REQUEST

If you still haven't received your package after the specified number of business days, you can submit a missing mail search request. USPS has specific forms for missing mail search requests, and DHL may require an investigation for lost packages. This process may take several days, but it's worth the effort to locate your package.

 

REACH OUT TO MURAVAI

If you need further assistance, Muravai is always here to help. You can email us at support@muravai.co and we will assist as soon as possible.