LOST OR STOLEN CARD: WHAT TO DO

If your card has been lost or stolen and you need a refund, the first step is to contact us at support@muravai.co. We'll do everything we can to assist you, including sending you a refund via PayPal if we haven't refunded you yet.

However, if we have already refunded your original purchase to the card used at the time of your order, we are unable to process a refund to a different credit card. But don't worry, we're here to help.

 

WHAT TO DO IF YOU NEED A REFUND TO A DIFFERENT PAYMENT METHOD

If you need a refund to a different payment method, we recommend that you contact your bank for further assistance in retrieving your funds. Your bank will be better equipped to provide you with solutions and advice.

Please note that we'll be happy to provide any documentation or information your bank may need to assist you in getting your refund. Simply contact us at support@muravai.co, and we'll provide you with everything you need.

 

KEY TAKEAWAYS

  • If you've lost or had your card stolen and need a refund, contact us at support@muravai.co, and we'll do everything we can to assist you.
  • If we have already refunded your original purchase to the card used at the time of your order, we are unable to process a refund to a different credit card.
  • If you need a refund to a different payment method, contact your bank for further assistance in retrieving your funds.
  • We'll be happy to provide any documentation or information your bank may need to assist you.

 

FINAL THOUGHTS

Losing or having a card stolen can be a frustrating experience, but it's important to stay calm and take appropriate action to protect your finances. However, if the original purchase has already been refunded to the card used at the time of the order, it may not be possible to process a refund to a different credit card. In such cases, it's best to contact your bank for further assistance in retrieving your funds. At Muravai™, we are committed to helping our customers through every step of the process and providing any necessary documentation or information to assist in the refund process.