INITIATING A RETURN

To initiate a return, please:

  1. Email us at support@muravai.co within 40 days of delivery.
  2. Provide your order number and the reason for your return in the email.
  3. Wait for our team to review your request and approve the return.

Once approved:

  • Ship the item back to our return address in Massachusetts.
  • The item must be in its original packaging and in unused condition.
  • Include your order number and shipping name in the return package to help us process your return quickly.
  • Return shipping costs are the customer’s responsibility, and these costs may be up to $30 depending on the carrier.

OUR RETURN POLICY

  • Eligibility:

    • Items must be returned within 40 days of delivery, in their original packaging, and in unused condition.
    • Items that have been used, worn, or damaged through normal use or misuse are not eligible for refunds.

  • Shipping Costs:

    • Customers are responsible for return shipping costs, which can cost up to $30 depending on the shipping provider.

  • Partial Refund Option:

    • In certain cases where a return is not feasible (e.g., high return shipping costs, customer preference, or other reasons), we offer a partial refund of 40% of the order value without requiring the item to be sent back.
    • This option is subject to approval by our team and will be offered at our discretion.

Examples of Partial Refunds:

  • If your order was $50, you'll receive $20 back.
  • If your order was $80, you'll receive $32 back.
  • If your order was $120, you'll receive $48 back.

PROCESSING YOUR RETURN

  1. Inspection:

    • Upon receipt of your return, it may take up to 10 business days to inspect the item/s.

  2. Refund Processing:

    • Refunds are processed using the same payment method used during the purchase, including CAD, USD, or GBP.
    • Please allow up to 40 business days for the refund to be processed after the return is inspected and approved.

KEY TAKEAWAYS

  • Muravai offers a 40-day return policy for unused items in their original packaging.
  • Items that have been used, worn, or damaged are not eligible for a refund.
  • Return shipping costs are the customer’s responsibility and may cost up to $30 depending on the carrier.
  • Refunds are processed using the original payment method in CAD, USD, or GBP based on your purchase currency.
  • Partial refunds of 40% of the order value may be offered in cases where a return is not feasible, subject to approval by our team.
    • Examples:
      • For a $50 order, you’ll receive $20 back.
      • For an $80 order, you’ll receive $32 back.
      • For a $120 order, you’ll receive $48 back.
  • Contact support@muravai.co for any questions or concerns.

FINAL THOUGHTS

At Muravai, we aim to provide our customers with the best shopping experience. While we hope you are satisfied with your purchase, we understand that returns or refunds may sometimes be necessary.

We hope this guide has provided clear instructions on how to initiate a return, understand our policy, and explore partial refund options. If you have any further questions or concerns, please don’t hesitate to contact our customer support team at support@muravai.co. We are here to help!