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Why was my discount code not accepted?

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Why was my discount code not accepted?

At Muravai, we offer our customers discount codes as a way of saying thank you for choosing us. In this article, we will walk you through the steps to use your discount code on muravai.com, including the restrictions that apply.

Last updated on 27 Feb, 2025

APPLYING DISCOUNT CODES

  • ADD ITEMS TO YOUR BAG: The first step to using your discount code is to add items to your shopping bag. Ensure that you add only full-priced items to your bag because discount codes cannot be applied to sale items or non-branded Muravai items.

  • PROCEED TO CHECKOUT: Once you have added all the full-priced items to your bag, proceed to checkout.

  • ENTER YOUR DISCOUNT CODE: On the checkout page, you will see a box labeled "discount code." Enter your discount code in this box and click "apply." Ensure that you have entered the correct code and that it is still valid.

  • CHECK THAT YOUR DISCOUNT CODE IS APPLIED: If your discount code is valid, you will see a message confirming that your discount code has been applied, and the total amount payable will be updated accordingly.

 

KEY TAKEAWAYS

  • Discounts can only be used on full-priced items.

  • Discounts cannot be used on sale items or non-branded Muravai items.

  • Discounts cannot be used in conjunction with any other code or promotional offer unless stated.

  • Ensure that you enter the correct code and that it is still valid.

  • If you are having issues using your discount code, contact our customer service team at support@muravai.co.

 

FINAL THOUGHTS

Using a discount code on muravai.com is a simple process that can save you money on your purchase. However, it is important to note that there are restrictions that apply to the use of discount codes, which include the inability to use discount codes on sale or non-branded Muravai items, or in conjunction with any other code or promotional offer unless stated. It is important to carefully read and understand these restrictions before attempting to use your discount code to avoid any confusion or issues during the checkout process.

In addition, if you encounter any problems using your discount code, do not hesitate to reach out to our customer service team at support@muravai.co for assistance. We are always available to help you with any issues you may have, and we are committed to providing you with the best possible customer service.

Thank you for choosing Muravai, and we hope that this article has been informative and helpful in showing you how to use your discount code on our website. We appreciate your business and look forward to serving you again in the future.

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